Microsoft Teams Direct Routing

Microsoft Teams Direct Routing

Attention all business owners and entrepreneurs! Are you tired of constantly jumping between different communication platforms just to stay connected with your team? Have you ever missed an important call because you were busy on another line? Well, worry no more because NMP Innovation has the perfect solution for you – Microsoft Teams Direct Routing.

Before exploring this remarkable feature, let’s grasp its essence. Microsoft Teams Direct Routing is a telephony solution that enables businesses to make and receive external calls within the Microsoft Teams application. Teams goes beyond chat, video conferencing, and collaboration; it becomes a comprehensive phone system. The best part? Transitioning to the cloud with Direct Routing seamlessly connects your current numbers and circuits without disrupting existing long-term contracts. Migrations are a breeze, ensuring a smooth transition.

Microsoft Teams Direct Routing

So why should you choose Microsoft Teams Direct Routing over traditional calling methods? Let us break it down for you.

Firstly, by using Direct Routing, your team can seamlessly switch between messaging, calls, and meetings within one single application. This eliminates the need to constantly switch between different platforms and saves time and effort. With everything in one place, your team can communicate more efficiently and effectively.

Furthermore, as previously mentioned, there is no cause for concern regarding on-premise connectivity. We can seamlessly route it through Direct Routing (SBC). Additionally, we have the capability to enable analogue connections and support fax services. This renders it a cost-effective solution suitable for businesses of all sizes. There is no requirement to invest in expensive PBX systems or desk phones. You can simply leverage your existing internet connection to commence your journey with Teams Direct Routing.

Moreover, with Microsoft’s reliable cloud infrastructure supporting Teams Direct Routing, your business communications are secure and always available. You do not have to worry about downtime or security breaches that could potentially harm your business operations. Auto Upgrades that mean you will always be on the latest version with the most feature available to you through your finger tips.

But what sets Microsoft Teams Direct Routing apart from other solutions on the market? The answer is simple – flexibility and customisation. Our team at NMP Innovation understands that every business has unique communication needs. That is why we offer customised solutions tailored specifically to your business requirements. You can choose from a variety of calling plans and features such as call forwarding, voicemail, call queues, and more to create a personalised communication system for your business.

Now you may be thinking, “But I already have a phone system in place. Why should I switch to Microsoft Teams Direct Routing?” The answer lies in the modern workplace. With remote work becoming the new norm, traditional phone systems are no longer efficient. They require physical connection to the office and limit your team’s ability to communicate from anywhere. On the other hand, Teams Direct Routing is entirely cloud-based, allowing your team to stay connected even while working remotely.

Moreover, with Teams Direct Routing, you can also integrate external services such as customer relationship management (CRM) tools and call analytics into your communication system. This gives you valuable insights into your team’s performance and helps you improve customer interactions.

But don’t just take our word for it. Businesses all over the world have already made the switch to Microsoft Teams Direct Routing and have seen significant improvements in their communication processes. In fact, according to a study by Forrester Consulting, businesses using Teams Direct Routing saw a 337% return on investment within three years!