Cisco Collaboration On Prem and Hybrid
As a Cisco partner, NMP Innovation has over 30 years of experience installing Cisco collaboration solutions. Whether you need help migrating, installing, upgrading, or adding to your Cisco collaboration suite, we’re here to guide you every step of the way. We can manage your estate and clusters, and handle all add, move, and change requests on a per-user basis.
This way, you’ll know the cost upfront and save internal resources and money aligned with your strategy and vision. Let us help you get the most out of your collaboration investments!
Cisco CallManager CUCM
Cisco CallManager CUCM is a call-processing application that sits in the scope of Cisco collaboration that provides users with reliable, secure, scalable, and manageable call control and session management. It is designed to streamline communications and collaboration for today’s hybrid workforce. With Cisco CallManager CUCM, you can consolidate your communications infrastructure and enable your people and teams to communicate simply. The solution features IP telephony, high-definition video, unified messaging, Instant Message and Presence. Cisco CallManager CUCM is highly secure and complies with key industry certifications. It supports the latest authentication, encryption, and communication protocols.
If you’re looking for a team that can help you with Cisco CallManager CUCM, NMP Innovation is a great option. We are a team of experts who specialise in providing innovative solutions for businesses.
Cisco Call Manager Express
Cisco Call Manager Express (CME) also sits in Cisco collaboration suite and is an enhanced IP telephony solution that is integrated into Cisco IOS. It is an ideal solution for small business customers to efficiently use their existing IP data connectivity to incorporate the deployment of voice and IP telephony. Cisco Call Manager Express integrates with Cisco Unity Express through the Java Telephony Application Programming Interface (JTAPI) protocol for voice mail and automated attendant (AA) functionality. The end user calls the directory number (DN) configured on a computer telephony integration (CTI) route point, which Cisco Unity Express controls.
Cisco Unity Connection
Cisco Unity Connection is a voicemail and unified messaging platform that provides voice and fax messaging services to users. It is designed to be highly secure, reliable, and scalable. Cisco Unity Connection provides a range of features, including voice messaging, unified messaging, and speech recognition. It also supports a variety of deployment models, including standalone, high-availability, and virtualised deployments.
Cisco Unified Mobility
Cisco Unified Mobility is a feature that allows users to stay connected and productive while on the go. It provides a range of features, including single-number reach, mobile voice access, and mobile voice mail. With Cisco Unified Mobility, users can access their office phone features from their mobile devices, making it easier to stay connected and productive.
Cisco Unified Border Element
Cisco Unified Border Element is a software-based session border controller that provides secure voice and video communications across IP networks. It is designed to provide a range of features, including security, quality of service, and interworking between different types of networks. Cisco Unified Border Element is highly scalable and can be deployed in a variety of environments, including service provider networks, enterprise networks, and data centres.
Cisco Expressway Series
Cisco Expressway Series is a set of software solutions that provide secure remote access to your organisation’s applications and services. It is designed to provide a range of features, including secure access, mobility, and collaboration. With Cisco Expressway Series, you can provide your users with secure access to your organisation’s applications and services from anywhere, at any time.
Cisco Presence
Cisco Presence is a feature that provides real-time status information about users. It is designed to help users find and communicate with each other more easily. With Cisco Presence, users can see the availability status of their colleagues, including whether they are available, busy, or away. Cisco Presence also provides a range of features, including instant messaging, voice and video calling, and desktop sharing.
Cisco Unified Attendant Console
Cisco Unified Attendant Console is a software application that provides operators and receptionists with a range of features, including call handling, directory services, and presence information. It is designed to help operators and receptionists manage incoming calls more efficiently and provide better customer service. Cisco Unified Attendant Console is highly scalable and can be deployed in a variety of environments, including service provider networks, enterprise networks, and data centres.
Cisco Jabber
Cisco Jabber is a unified communications application that provides users with a range of features, including instant messaging, voice and video calling, and desktop sharing. It is designed to help users communicate and collaborate more effectively. With Cisco Jabber, users can access their office phone features from their mobile devices, making it easier to stay connected and productive.
Cisco Webex Control Hub
Cisco Webex Control Hub is a web-based management portal that provides administrators with a range of features, including user management, policy management, and analytics. It is designed to help administrators manage their organisation’s Webex services more efficiently. With Cisco Webex Control Hub, administrators can manage their organisation’s Webex services from a single, centralised location.
Cisco Webex Calling
Cisco Webex Calling is a cutting-edge cloud-based phone system that offers a comprehensive suite of features. From seamless voice and video calling to efficient messaging and meetings, this platform is designed to enhance communication and collaboration. With Cisco Webex Calling, users can conveniently access their office phone features on their mobile devices, ensuring continuous connectivity and maximum productivity.
Cisco Contact Centre Express
Cisco Contact Centre Express is a software solution that can help businesses streamline their communications and collaboration. It is designed to provide a secure, available, and sophisticated contact centre software solution for up to 400 agents and interactive voice response (IVR) ports that is easy to deploy and manage. This omnichannel solution is ideal for formal and informal small to medium-size contact centres. It supports powerful, agent-based service as well as fully integrated self-service applications, resulting in reduced business costs and improved customer response by providing sophisticated and distributed automatic call distributor (ACD), interactive voice response (IVR), computer telephony integration (CTI), and agent and desktop services.
At NMP Innovation, we have a team of professionals who are dedicated to delivering cutting-edge solutions for your business needs. We can help you optimise your Cisco Contact Centre Express solution and enhance your customer service. Whether you want to improve your workflows, automate your processes, or integrate your systems, Cisco collaboration is the key to success. Cisco collaboration enables you to communicate and collaborate with your team, your customers, and your partners in a seamless and secure way. Cisco collaboration is not just a tool, it is a strategy that can transform your business. Contact us today and find out how we can help you with Cisco collaboration.